Refunds

Your 14-day right (EU consumers)

If you are a consumer in the EU/EEA, you have the right to withdraw from a purchase within 14 days without giving a reason. The 14 days start the day you buy a service or digital content.

Immediate access to digital content

Digital products (a NurseSim Pass, downloadable files) are available the moment payment is confirmed. At checkout we ask you to tick an unticked box that says, in short: I agree that delivery starts immediately and I understand I lose my 14-day right of withdrawal once access begins.

• If you tick the box, access starts at once and the right of withdrawal ends when access begins, as the Danish Consumer Contracts Act (forbrugeraftaleloven) allows for digital content. We record that you ticked it.
• If you do not tick the box, we do not start delivery and you keep the full 14 days.

When we refund anyway

Whatever the box says, we refund (in full, or in part for the part that failed) when:

• a file does not open, is damaged or is not what the page described;
• a service does not work as described and we cannot fix it within a reasonable time;
• you were charged twice or by mistake.

How to ask

Email hello@hiddenway.info from the address you bought with. Tell us what you bought and, if you can, the date. You do not need to explain why you withdraw.

How fast

We confirm within 2 working days and pay back within 5 working days of agreeing to the refund, to the same payment method you used (card payments are refunded through Stripe). Your bank may need a few more days to show it.

Subscriptions

Nothing we sell renews by itself today. A NurseSim Pass is a single payment for a fixed number of days. If we ever offer a subscription you can cancel at any time and it simply stops at the end of the period you paid for; we do not refund part of a period already started, except where the law requires it or a service failed.

Services and quotes (Studio)

Work that is made to your specification starts only after you accept a written quote; its refund terms are in that quote and in the terms.

Contact

HOMAFARVESAGA, trading as HiddenWay · Skyttehusgade 22B st, 7100 Vejle, Denmark · CVR 45135381 · hello@hiddenway.info. Disputes: you can also use the EU online dispute resolution platform at ec.europa.eu/consumers/odr or the Danish Consumer Complaints Board (Forbrugerklagenævnet).

HOMAFARVESAGA (HiddenWay), CVR 45135381, Skyttehusgade 22B st, 7100 Vejle, Denmark. Last updated 2026-10-17.